Privacy Policy
Welcome to Vigoe.ai (a service provided by HOME IDEAS TECHNOLOGIES PRIVATE LIMITED). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our AI-powered communication application, widget, or voice agents.
By accessing or using Vigoe.ai, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the application and platform immediately.
1. About Vigoe.ai
Vigoe.ai is an enterprise AI chatbot and voice agent platform designed to assist users with automated calls, WhatsApp chats, website-embedded assistant support, information retrieval, productivity features, and business-related customer communication automation.
2. Information We Collect
We collect information necessary to provide, manage, and continuously train our AI services:
Personal Information
- Name and account details (optional for general browsing, required for account setup).
- Email Address (required for workspace login and dashboard management).
- Contact number / WhatsApp Business API connection details.
Usage & Technical Data
- Chat messages, user prompts, and conversation history submitted to the AI agent.
- AI-generated answers and response telemetry for diagnostics.
- Device details, browser environment, and operating system.
- Application interaction logs, execution latency, and crash diagnostics.
3. How We Use Your Information
We process your information to deliver high-quality, real-time voice and message automation:
- ✓ To operate and configure AI-powered voice and text agents.
- ✓ To reply accurately to user inputs using live business knowledge bases.
- ✓ To fine-tune AI translation, latency, and recognition models.
- ✓ To resolve crashes and optimize application performance.
4. Legal Basis & Global Compliance
We ensure global privacy standards are upheld in how we handle customer customer logs:
5. Third-Party Services
We utilize reliable infrastructure integrations solely to power analytics, live telephony, SMS/RCS distribution, and cloud database storage.
Google Analytics / Firebase
Used for crash reporting, real-time performance dashboard, and general interface traffic analysis.
View Google Privacy Policy →6. Permissions We Request
To activate all functions, we may request certain device permissions:
- Internet Access: Required to sync workspace configurations and route live API replies.
- File Access (Optional): Required only if you upload reference documents, PDFs, or CSV lists to train your custom chatbot.
7. Your Rights and Choices
You retain ultimate ownership of your uploaded databases and knowledge profiles:
- Request access or export your workspace data logs.
- Delete your account and discard all synced CRM connections or chatbot profiles.
- Revoke integrations (WhatsApp Business API, website widgets) at any moment.
8. Data Retention
We store workspace data only as long as your account remains active. Upon deletion request, chatbot databases and knowledge bases are permanently removed from our cloud storage networks.
9. Data Security
We apply robust enterprise security measures, including HTTPS/TLS transport layer encryption and database firewalls. We maintain rigorous standards to protect your workspace logs from unauthorized entry.
10. Children's Privacy
Our tools are business products and not meant for minors below 13 years of age. We do not knowingly target or register children.
11. Changes to This Privacy Policy
We may modify this policy periodically to align with product updates. Changes take effect as soon as they are posted on our site. Your continued subscription serves as acknowledgement of updates.
12. Contact Us
For clear, legal, or data questions, contact our operations center:
Vigoe.ai Legal Department
HOME IDEAS TECHNOLOGIES PRIVATE LIMITED
Email: support@vigoe.ai